SapphireStudios

Support

How can we help?

Questions, bugs or bright ideas about any Sapphire Studios app? We read every message.

Contact support

Email us

Pick your app below so we know what it’s about, or send a general message.

Send a general message

To help us help you, include

  • The app’s name
  • Your device, e.g. iPhone 15 or Apple Watch Series 9
  • Its software version (Settings > General > About)
  • What happened, and screenshots if you can

Choose your app

Which app do you need help with?

Tap an app to start an email with its name already in the subject.

Common questions

Quick answers

An app isn’t working properly. What should I try first?

Make sure you have the latest version from the App Store, then close the app fully and reopen it. Restarting your device fixes a surprising number of problems. If it’s still not right, email us using the app list above and tell us your device, its software version and what happened. Screenshots or a screen recording help a lot.

How do I get a refund or fix a purchase?

All purchases and subscriptions on the App Store are handled by Apple, so we can’t see or refund payments. You can request a refund at reportaproblem.apple.com, and manage subscriptions in Settings > your name > Subscriptions.

Why do I see ads, and can I limit them?

Some of our free apps show ads served by Google AdMob, which helps keep them free. You can stop apps from tracking you for personalised ads in Settings > Privacy & Security > Tracking. Our Privacy Policy explains more.

How do I ask about, or delete, my data?

Email us and tell us which app it’s about, and we’ll help. Data an app keeps only on your device is removed when you delete the app. See the Privacy Policy for details.

I have an idea for a new app or feature!

We love hearing them. Send it over: good ideas often end up in Sapphire Labs.